Welcome to LOVINAYIY

At LOVINAYIY, we are committed to providing thoughtful, responsive, and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, order details, shipping updates, returns, damaged or incorrect items, or general questions about our vase collections, our customer care team is here to provide helpful support.

For inquiries regarding orders, delivery, products, returns, after-sales service, or business and wholesale opportunities, please contact us through the official channel below.

1. Customer Support by Email

Email: service@lovinayiy.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related inquiries, please provide:

• Product name
• Order number, if applicable
• A brief description of your question or request
• Clear photos, if relevant
• Additional details that may help us better understand your concern

Providing complete information allows our team to review your request more efficiently and provide the most suitable assistance.

2. Customer Support Hours

Customer Support Email:
service@lovinayiy.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of increased inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and material details
• Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your item arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging so our team can better assist you.

4. Product Support

LOVINAYIY offers a curated collection of decorative vases designed to enhance modern living spaces, including:

• Glass Vases
• Resin Vases
• Ceramic Vases

Our customer care team can assist with questions regarding:

• Product dimensions
• Materials and finishes
• Product colors and variations
• Design details
• Recommended placement and styling
• Product care recommendations
• Included accessories
• General product inquiries

Because each design may feature different materials and specifications, please include the product name or order details when contacting us.

5. Business & Wholesale Inquiries

LOVINAYIY welcomes inquiries from retailers, distributors, interior designers, home décor businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@lovinayiy.com

Please use one of the following email subjects:

• Subject: Business Inquiry
• Subject: Wholesale Inquiry

If possible, please include:

• Company name
• Market or region
• Expected order volume
• A brief description of your inquiry

Our team will review your request and respond with relevant information.

6. Corporate Information

Brand: LOVINAYIY

Website: lovinayiy.com

Legal Entity:
Chongqing Jindong Network Technology Co., Ltd.

Company Type:
Limited Liability Company (Sole Proprietorship by Natural Person)

Legal Representative:
Xue Xianbin

Registered Capital:
RMB 1,000,000

Established Date:
January 15, 2025

Registered Address:
Room 3 (007), 13th Floor, Building 1, Century Fortune Plaza,
Songqiao Branch Road No. 1, Longxi Subdistrict,
Yubei District, Chongqing, China

Unified Social Credit Code:
91500112MAE9J0J80H

Customer Support Email:
service@lovinayiy.com

lovinayiy.com is owned and operated by Chongqing Jindong Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From discovering the perfect vase for your space to receiving and enjoying your order, our team is dedicated to creating a smooth, reliable, and enjoyable shopping experience.

If you have any questions, please contact us at:

Email: service@lovinayiy.com

Thank you for choosing LOVINAYIY.

LOVINAYIY — Elegant Vases Designed to Enrich Everyday Spaces.