Last updated: October 9, 2026

At LOVINAYIY, we are committed to providing thoughtfully designed decorative products and a reliable support experience for every customer.

Each product is carefully selected and inspected before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.

LOVINAYIY creates decorative home pieces including Glass Vases, Resin Vases, and Ceramic Vases, designed to bring elegance and character to everyday living spaces.

90-Day Limited Warranty

Most LOVINAYIY products purchased through lovinayiy.com are covered by a 90-day limited warranty, beginning from the date your order is delivered.

This warranty applies to eligible manufacturing defects or product quality issues that occur during normal intended use.

Depending on the circumstances, we may provide:

• A replacement product
• A replacement component or accessory, where available
• Store credit
• A refund, where appropriate

The specific solution will depend on the nature of the issue, product availability, and the circumstances of the warranty claim.

What Is Covered

Our limited warranty may cover issues such as:

Manufacturing Defects

Defects in materials or workmanship that affect the normal appearance, structure, or intended use of the product.

Material and Structural Issues

Eligible issues involving:

• Cracks or breaks caused by manufacturing defects
• Structural weaknesses affecting normal use
• Defects in product assembly or construction
• Material issues that impact the quality or usability of the product

Such issues must occur during normal intended use and must not result from accidental damage, misuse, or improper handling.

Decorative Finish Defects

Eligible issues involving:

• Manufacturing-related surface defects
• Incorrect finishes
• Significant defects in decorative details
• Quality issues affecting the intended appearance of the product

Minor variations in color, texture, pattern, handmade characteristics, or surface details are generally not considered defects when they are consistent with the natural characteristics of decorative materials.

Products Damaged on Arrival

Items that arrive broken, cracked, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance.

What Is Not Covered

The warranty does not cover damage or issues caused by:

• Accidental drops, impacts, cracks, chips, or breakage after delivery
• Improper handling, storage, or transportation
• Misuse or use outside the product's intended purpose
• Exposure to unsuitable environments
• Excessive moisture, chemicals, extreme heat, or harsh conditions
• Normal wear and tear
• Cosmetic changes caused by regular use
• Unauthorized repairs, modifications, or alterations
• Damage caused by improper cleaning or maintenance
• Loss or theft
• Damage occurring after the applicable warranty period

For decorative products, natural variations in color, texture, shape, pattern, or material appearance may occur due to the characteristics of glass, resin, ceramic, and handcrafted-style finishes. These variations are generally not considered defects.

Damaged or Defective Items

If your LOVINAYIY product arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.

To help us review your request efficiently, please provide:

• Your order number
• Your full name and email address
• A brief description of the issue
• Clear photos showing the problem
• A short video demonstrating the issue where possible
• Photos of the packaging if the item was damaged during shipping

Please keep the original product and packaging until our customer service team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, please contact our customer service team through the contact information listed on our website.

Please include:

• Order number
• Product name
• Description of the issue
• Supporting photos or videos

Our team will normally review your request and respond within 24–48 business hours.

Additional information may be requested if necessary to confirm the issue and determine the appropriate solution.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer:

• A comparable replacement product
• A replacement component where available
• Store credit
• Another appropriate solution

Replacement availability may vary depending on current inventory.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to the nature of the issue and our applicable Return & Refund Policy.

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.

Our Limited Warranty applies to qualifying manufacturing defects and product quality issues.

Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photos of the package before opening it.

If the product inside is damaged, please contact our customer service team and provide photographs of:

• The outer packaging
• The shipping label
• The damaged product
• Any damaged internal packaging

This information helps us review your request more efficiently.

Product Care

To help maintain your LOVINAYIY decorative products in good condition:

• Follow all included product care instructions.
• Handle glass, resin, and ceramic products carefully.
• Avoid dropping, hitting, or placing excessive pressure on the product.
• Keep products away from unsuitable environments or extreme conditions.
• Use suitable cleaning methods and materials.
• Avoid harsh chemicals that may affect surfaces or finishes.
• Store products safely when not in use.
• Handle decorative details and fragile surfaces with care.

Improper use, storage, cleaning, or handling may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team.

Brand: LOVINAYIY

Website: lovinayiy.com

Legal Entity:
Chongqing Jindong Network Technology Co., Ltd.

Unified Social Credit Code:
91500112MAE9J0J80H

Customer Support Email:
service@lovinayiy.com

We aim to respond to customer inquiries within 24–48 business hours.

LOVINAYIY — Elegant Vases Designed to Enhance Everyday Spaces.