Orders & Shipping

How do I place an order?

To place an order, select the LOVINAYIY vase product you would like to purchase, review the available options, add the item to your shopping cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, or shipping preparation stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may require additional time to appear after a shipping label has been created. Tracking frequency may vary depending on the shipping carrier and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your LOVINAYIY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, if available
• Any additional details that may help explain the issue

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does LOVINAYIY offer?

LOVINAYIY offers a curated collection of decorative vases designed to bring elegance, character, and artistic atmosphere into modern living spaces.

Our collection includes:

• Glass Vases
• Resin Vases
• Ceramic Vases

Available products may change as new collections and designs are introduced.

Are LOVINAYIY vases made with different materials and finishes?

Yes. Our vase collections feature different materials, textures, finishes, and design details depending on each individual product.

Due to the characteristics of materials and manufacturing processes, slight variations may occur in:

• Shape
• Texture
• Color
• Surface details
• Finish
• Decorative elements

These natural variations are part of the unique character of each piece and do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, proportions, textures, and finishes as accurately as possible.

However, the actual appearance may vary slightly due to:

• Screen settings
• Lighting conditions
• Photography
• Material characteristics
• Manufacturing variations
• Product batches

Please review the individual product page for specific product details before purchasing.

How should I care for LOVINAYIY vases?

For most LOVINAYIY vase products:

• Handle each piece carefully to avoid accidental drops or strong impact.
• Clean gently with a soft cloth when appropriate.
• Avoid harsh chemical cleaners.
• Avoid excessive pressure on delicate decorative details.
• Keep products in a suitable environment according to their material characteristics.
• Follow any product-specific care instructions provided with your item.

Can LOVINAYIY vases be used outdoors?

Unless a product page specifically states otherwise, LOVINAYIY vases are designed primarily for indoor decorative use.

We recommend protecting products from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Direct sunlight for extended periods
• Harsh environmental conditions

Any outdoor-use recommendation applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, and measurement techniques.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does LOVINAYIY offer a warranty?

Eligible LOVINAYIY products may be covered by limited product support or warranty coverage for qualifying issues related to materials or workmanship under normal intended use.

The applicable warranty period, where offered, will be stated in the relevant product information, product documentation, or order details.

For additional information, please review our Warranty Policy.

What should I do if my product develops a problem?

If your LOVINAYIY vase experiences an issue involving the product condition, material quality, or other product details, please contact our customer support team.

Please include:

• Your order number
• Product name
• A description of the issue
• Clear photos where relevant

Providing complete information will help our support team review your request more efficiently.

Email: service@lovinayiy.com

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

LOVINAYIY does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

• Product dimensions
• Materials
• Colors and finishes
• Design details
• Product variations
• Care recommendations
• Recommended usage

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors or finishes look different in person?

Yes. Product colors, textures, and finishes may appear slightly different depending on:

• Screen settings
• Room lighting
• Photography conditions
• Product materials
• Manufacturing characteristics

We aim to represent each product as accurately as reasonably possible.

Do vases have identical finishes and details?

Not necessarily.

Products featuring different materials, textures, decorative elements, or handcrafted-style details may show slight differences between individual pieces or production batches.

These subtle variations are considered natural characteristics of decorative products and do not necessarily indicate a defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@lovinayiy.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: LOVINAYIY

Website: lovinayiy.com

Legal Entity:
Chongqing Jindong Network Technology Co., Ltd.

Company Type:
Limited Liability Company (Sole Proprietorship by Natural Person)

Legal Representative:
Xue Xianbin

Registered Capital:
RMB 1,000,000

Established Date:
January 15, 2025

Registered Address:
Room 3 (007), 13th Floor, Building 1, Century Fortune Plaza,
Songqiao Branch Road No. 1, Longxi Subdistrict,
Yubei District, Chongqing, China

Unified Social Credit Code:
91500112MAE9J0J80H

Customer Support Email:
service@lovinayiy.com

LOVINAYIY — Elegant Vases Designed to Enrich Everyday Spaces.

Discover timeless vase designs, curated collections, and updates from LOVINAYIY.