Return & Refund Policy
Last updated: October 9, 2026
At LOVINAYIY, we aim to provide customers with a clear, reliable, and convenient return experience.
This Return & Refund Policy applies to eligible purchases made through lovinayiy.com.
LOVINAYIY specializes in decorative home vases, including Glass Vases, Resin Vases, and Ceramic Vases. Because many of our products feature delicate materials and artistic finishes, proper handling and careful packaging are important throughout the return process.
1. 30-Day Return Window
Customers may request a return within 30 days after confirmed delivery of an eligible order.
Before returning any product, please contact our customer support team:
Email: service@lovinayiy.com
Our team will review your request, confirm return eligibility, and provide applicable return instructions and return address information.
Please do not send products back before receiving authorization from our customer support team.
Returns sent without prior approval or to an unauthorized address may experience delays or may not be processed.
2. Return Eligibility
Unless a product was received damaged, defective, incorrect, incomplete, or otherwise qualifies for a remedy under applicable law, returned products should generally meet the following conditions:
- Unused or in like-new condition
- Free from customer-caused damage
- Unaltered and unchanged
- Returned with all original components
- Returned with included accessories where applicable
- Returned with product packaging and protective materials where reasonably possible
- Returned with included product information or care instructions where applicable
Proof of purchase, such as an order number or order confirmation, may be required.
Because LOVINAYIY products may include glass, resin, ceramic, painted surfaces, textured finishes, or other decorative details, returned products should be packaged carefully to prevent damage during transportation.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product does not automatically make it ineligible for return.
However, preference-based returns of opened or used products may be subject to inspection where permitted by applicable law.
Returned products should not show signs of:
- Excessive use
- Customer-caused scratches, cracks, chips, stains, or damage
- Modification or alteration
- Unauthorized repair
- Missing components or accessories
- Damage caused by improper cleaning, storage, handling, or use
For decorative vase products, items should remain in a condition suitable for resale, except where the product has a verified quality issue.
Where a product has experienced a material loss in value due to handling beyond what is reasonably necessary for inspection, an appropriate deduction may apply where permitted by law.
4. Non-Returnable Items
Where permitted by applicable law, certain products may not be eligible for preference-based returns, including:
- Customized or personalized products
- Gift cards
- Products clearly marked as final sale
- Products damaged through misuse or improper handling
- Products modified or repaired without authorization
- Products missing significant components because of customer handling
- Other products specifically identified as non-returnable before purchase
Any product-specific exclusions will be stated on the applicable product page or communicated before return approval.
Nothing in this section limits statutory consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your LOVINAYIY order promptly after delivery.
This is especially important for products made from delicate materials, including:
- Glass
- Ceramic
- Resin
- Decorative finishes
- Fragile artistic structures
If your order arrives:
- Broken
- Cracked
- Damaged
- Defective
- Incorrect
- Missing components
- Incomplete
Please contact us as soon as reasonably possible.
To help us review the issue, please provide:
- Your order number
- Product name
- Clear photographs of the product
- Photographs of the inner protective packaging
- Photographs of the outer shipping package
- A photograph of the shipping label where available
- A short video demonstrating the issue where relevant
After reviewing the information provided, we will determine the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.
6. Product Inspection Before Return
For certain product concerns, our customer support team may request additional information before approving a return.
This may include:
- Confirming the product condition
- Reviewing photographs of the item
- Checking packaging condition
- Confirming product details
- Reviewing care or handling information
For fragile decorative products, additional images or videos may help us better understand the issue and provide an appropriate solution.
You are not required to continue using any product that appears unsafe, seriously damaged, or unsuitable for normal use.
7. Return Shipping Costs
For preference-based returns, including:
- Change of mind
- Incorrect product selection by the customer
- No longer wanting the product
- Product not matching personal preferences
- Other reasons not caused by an error on our part
Customers are generally responsible for return shipping costs where permitted by applicable law.
If LOVINAYIY confirms that a product was:
- Damaged during delivery
- Defective
- Incorrectly supplied
- Incomplete
- Otherwise eligible for seller-paid return costs under applicable law
We will provide appropriate return or resolution instructions.
Please do not arrange expensive return shipping before receiving instructions from our customer support team.
8. Original Shipping Charges
Original shipping charges are generally non-refundable for preference-based returns unless:
- Otherwise expressly stated by LOVINAYIY
- The return results from an error on our part
- The product was defective, damaged, or incorrectly supplied
- Applicable law requires reimbursement
9. Return Address
Return addresses may vary depending on:
- Product type
- Customer location
- Warehouse arrangements
- Logistics requirements
- Nature of the return
For this reason, please do not return products to our registered company address unless specifically instructed by our customer support team.
The correct return address will be provided after your return request has been reviewed and approved.
10. Return Packaging
LOVINAYIY products may include fragile materials such as glass, ceramic, resin, and decorative finishes.
Customers should package returned products carefully to reduce the risk of damage during return transportation.
Where reasonably possible, please include:
- The complete product
- Original accessories or included components
- Product inserts or care instructions where applicable
- Original protective materials
- Original product packaging
Fragile decorative items should be securely protected against movement, impact, and breakage inside the package.
Customers are responsible for ensuring preference-based returns are adequately packaged for shipping.
11. Missing Components or Accessories
Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.
Examples may include:
- Decorative accessories
- Product stands or supporting components
- Protective packaging elements
- Product manuals or care instructions
- Other included items
Any deduction will be assessed based on the circumstances of the return and applicable law.
12. Return Inspection
Once a returned product is received, we may inspect it to confirm:
- Product identity
- Return eligibility
- Product condition
- Reason for return
- Included components
- Packaging condition
Approval of a return request does not necessarily mean a refund has been approved before the returned product has been received and inspected.
13. Refunds
If a return is approved after inspection, the refund will generally be issued to the original payment method.
Once LOVINAYIY issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Processing times vary and are controlled by the relevant financial institution or payment provider.
14. Refund Deductions
Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from:
- Missing accessories or components
- Excessive use
- Customer-caused scratches, cracks, chips, or damage
- Unauthorized modification
- Unauthorized repair
- Improper cleaning
- Improper storage or handling
- Damage caused after delivery
Any deduction will be assessed based on the individual circumstances of the return.
15. Exchanges
Exchange availability depends on current product availability and inventory.
Because LOVINAYIY products may be offered in different:
- Colors
- Sizes
- Shapes
- Materials
- Styles
- Decorative finishes
The preferred replacement may not always be available.
Where direct exchanges are unavailable, the most efficient option may be:
- Request a return for the eligible original product.
- Complete the approved return process.
- Place a new order for the preferred product.
Please contact customer support before returning a product for exchange.
16. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
Email: service@lovinayiy.com
We will make reasonable efforts to assist before fulfillment begins.
However, we cannot guarantee cancellation once the order has entered:
- Processing
- Picking or packing
- Protective packaging
- Fulfillment preparation
- Shipping preparation
- Dispatch
If the order has already shipped, you may need to follow the applicable return procedure after delivery.
17. Refunds for Canceled Orders
If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.
Your financial institution may require additional processing time before the refund appears.
18. Refused or Unclaimed Deliveries
Refusing delivery does not automatically qualify an order for a full refund.
If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:
- Shipment status
- Carrier charges
- Product condition
- Return eligibility
- Other relevant circumstances
Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if such costs resulted from refusal or failure to accept an otherwise valid delivery.
19. International Returns
International returns may involve additional:
- Shipping costs
- Customs procedures
- Carrier requirements
- Documentation
- Transit time
Fragile decorative products may require additional protective packaging during international return transportation.
Please contact us before sending any international return.
We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following provided instructions, except where responsibility cannot lawfully be excluded.
20. Consumer Rights
This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.
Depending on your country, state, province, or region, you may have additional statutory rights relating to:
- Defective products
- Product conformity
- Damaged products
- Repairs
- Replacements
- Returns
- Refunds
- Cancellation or withdrawal rights
Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.
Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.
21. Contact Us
If you have questions regarding a return, refund, exchange, damaged product, defective product, or cancellation, please contact us:
Brand: LOVINAYIY
Website: lovinayiy.com
Legal Entity:
Chongqing Jindong Network Technology Co., Ltd.
Registered Address:
Chongqing, China
Unified Social Credit Code:
91500112MAE9J0J80H
Customer Support Email:
service@lovinayiy.com
For order-related inquiries, please include your order number and the email address used at checkout.
For damaged or defective products, please include clear photographs and videos where relevant.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
lovinayiy.com is owned and operated by Chongqing Jindong Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
LOVINAYIY โ Elegant Vases Designed to Enhance Everyday Spaces.